Privacy Policy | Ready Set Delivered

Last Updated: January 6, 2025

1. Introduction

Welcome to Ready Set Delivered ("we," "our," or "us"). We care about protecting your privacy and handling your data with honesty and care. This Privacy Policy explains how we collect, use, share, and protect your information when you use our restaurant delivery services, website, and mobile apps (together, the "Service").

Please read this Privacy Policy carefully. By using our Service, you agree that you have read, understood, and agree to follow all the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Information You Provide to Us

We may collect the following types of information when you sign up, use our Service, or talk with us:

Business Information: Restaurant name, address, business hours, menu items, pricing, and other business-related details.
Personal Information: Name, email address, phone number, and other contact information of restaurant owners, managers, and workers.
Financial Information: Bank account information, payment processing details, and transaction history.
Account Information: Username, password, and other login information.
Communications: Information you give us in emails, chat messages, phone calls, and other ways you talk with us.

2.2 Information We Collect Automatically

When you use our Service, we may automatically collect some information, including:

Device Information: IP address, device type, operating system, browser type, and other technical details.
Usage Information: Pages visited, features used, time spent on the Service, and other ways you interact with us.
Location Information: General location information based on IP address or more exact location if you give us permission.
Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar tools as described in our Cookie Policy.

2.3 Information from Third Parties

We may get information about you from other companies, including:

Business partners, such as payment processors and delivery apps.
Public databases and publicly available sources.
Marketing and analytics companies.

3. How We Use Your Information

We use the information we collect for different purposes, including to:

Provide, maintain, and improve our Service.
Process and manage restaurant deliveries.
Handle payments and transactions.
Talk with you about our Service, updates, and promotions.
Answer your questions, comments, and requests.
Watch and analyze usage patterns and trends.
Protect the security and safety of our Service.
Follow legal requirements and enforce our terms and policies.
Make your experience personal and provide content and recommendations just for you.
Marketing and Lead Generation: Contact you about our services, send promotional materials, and follow up on inquiries and applications.
Business Development: Reach out to potential restaurant partners, conduct sales activities, and manage business relationships.
Customer Support: Provide technical support, respond to inquiries, and maintain customer relationships.
Analytics and Optimization: Analyze website traffic, track conversion rates, and optimize our marketing campaigns.

4. How We Share Your Information

We may share your information in these situations:

Service Providers: We may share information with other companies who do work for us, such as payment processing, data analysis, and customer support.
Business Partners: We may share information with delivery apps and other business partners to help with our services.
Legal Requirements: We may share information if required by law or in response to valid legal requests.
Business Transfers: If we merge, get bought, or sell assets, your information may be transferred as part of the deal.
Consent: We may share information with your clear permission or at your direction.

5. Data Security

We use appropriate technical and organizational measures to protect your personal information against unauthorized access, changes, sharing, or destruction. However, no method of sending information over the internet or electronic storage is 100% secure, and we cannot guarantee complete security.

6. Data Retention

We keep your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or allowed by law. When we no longer need your information, we will securely delete or make it anonymous.

7. Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information:

Access: You may ask to see the personal information we have about you.
Correction: You may ask us to correct wrong or incomplete information.
Deletion: You may ask us to delete your personal information, with some exceptions.
Portability: You may ask for a copy of your personal information in a structured, machine-readable format.
Objection: You may object to certain uses of your personal information.
Restriction: You may ask us to limit how we use your personal information.

8. Marketing Communications and Lead Generation

When you provide your contact information through our website, including but not limited to contact forms, application forms, or scheduling tools, you consent to receive marketing communications from us. This includes:

Email Communications: We may send you emails about our services, promotional offers, industry insights, and business updates.
Phone Communications: We may contact you by phone to discuss our services, follow up on inquiries, or provide business consultations.
Text Messages: With your consent, we may send text messages about appointments, service updates, or promotional offers.
Direct Mail: We may send physical mail to your business address for marketing purposes.

Opt-Out Rights: You may opt out of receiving marketing communications at any time by:

Clicking the "unsubscribe" link in any email we send
Replying "STOP" to any text message
Contacting us directly at gregory@readysetdelivered.net or 352-895-9359
Following the instructions in any communication you receive

Please note that even if you opt out of marketing communications, we may still contact you for transactional purposes, such as responding to your inquiries, providing customer support, or fulfilling service requests.

9. Lead Generation and Business Development

We collect and use information for legitimate business purposes, including:

Lead Qualification: Assessing potential restaurant partners based on provided information
Sales Activities: Following up on inquiries, scheduling consultations, and managing sales processes
Business Relationship Management: Maintaining ongoing relationships with current and potential clients
Market Research: Understanding industry trends and customer needs to improve our services
Partnership Development: Identifying and developing relationships with potential business partners

By providing your information, you consent to our use of this information for these legitimate business purposes.

10. Cookies and Tracking Technologies

We use cookies and similar tracking tools to collect and store information about your use of our Service. You can control cookies through your browser settings, but turning off cookies may affect the functionality of our Service.

10.1 Calendly Integration

Our website uses Calendly, a third-party scheduling service, to facilitate appointment booking and consultation scheduling. When you interact with our Calendly booking forms, Calendly may:

Set Cookies: Calendly automatically sets cookies to remember your preferences, track your session, and improve the booking experience.
Collect Personal Information: When you book an appointment, Calendly collects your name, email address, phone number, and any other information you provide during the booking process.
Track Usage: Calendly may track how you interact with their booking interface, including which time slots you view and how long you spend on the booking page.
Store Data: Your booking information and preferences are stored on Calendly's servers and may be shared with us for appointment management purposes.

Important: By using our Calendly booking forms, you consent to Calendly's collection and use of your information as described in theirPrivacy Policy andTerms of Service. Calendly's cookies are set automatically when you visit our booking pages, and you may not be able to use the booking functionality if you disable these cookies.

We do not control Calendly's data collection practices, and we encourage you to review their privacy policy to understand how they handle your information. If you have concerns about Calendly's data practices, you may contact them directly or choose not to use our online booking system.

10.2 Tally Forms Integration

Our website uses Tally, a third-party form service, to collect information through various contact forms, applications, and surveys. When you interact with our Tally forms, Tally may:

Set Cookies: Tally automatically sets cookies to track form interactions, remember your progress, and prevent duplicate submissions.
Collect Form Data: Tally collects all information you submit through our forms, including personal details, business information, and any other data you provide.
Track Form Analytics: Tally may track how you interact with forms, including which fields you complete, how long you spend on each field, and whether you abandon the form.
Store Submissions: Your form responses are stored on Tally's servers and are automatically shared with us for lead generation and business development purposes.
IP Address Logging: Tally may log your IP address and other technical information for security and analytics purposes.

Important: By submitting any Tally form on our website, you consent to Tally's collection and use of your information as described in theirPrivacy Policy andTerms of Service. Tally's cookies are set automatically when you visit our form pages, and form functionality may be limited if you disable these cookies.

We do not control Tally's data collection practices, and we encourage you to review their privacy policy to understand how they handle your information. If you have concerns about Tally's data practices, you may contact them directly or choose not to submit our online forms.

11. Third-Party Links

Our Service may contain links to other websites or services. We are not responsible for the privacy practices of these other companies, and we encourage you to review their privacy policies.

12. Children's Privacy

Our Service is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we find out that we have collected such information, we will take steps to delete it.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will tell you about any important changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our Service after such changes means you accept the updated policy.

14. International Data Transfers

Your information may be transferred to and processed in countries other than where you live. These countries may have different data protection laws than your country. We take appropriate measures to ensure that your information gets adequate protection in accordance with this Privacy Policy.

15. California Privacy Rights

If you live in California, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, use, and share, and the right to delete your personal information. To use these rights, please contact us using the information below.

16. Contact Us

If you have any questions, concerns, or requests about this Privacy Policy or our privacy practices, please contact us at:

Ready Set Delivered
Phone: 352-895-9359
Email: gregory@readysetdelivered.net
Address: Nationwide